Terms of service
Terms of Service — BelleviaLab
Last updated: 12 June 2026
These Terms of Service govern your access to and use of the BelleviaLab website, online store, products, services, content and related features.
By accessing our website, placing an order, creating an account or using our services, you agree to be bound by these Terms of Service. If you do not agree with these terms, you should not use our website or services.
1. About BelleviaLab
BelleviaLab operates an online store offering beauty, skincare, cosmetics, personal care and related products.
For any questions about these Terms of Service, you can contact us at:
Email: support@bellevialab.com
Postal correspondence and returns address:
BelleviaLab
Poland
support@bellevialab.com
2. Eligibility
By using our website or placing an order, you confirm that:
You are at least 18 years old, or you are using the website with the consent of a parent or legal guardian
You have the legal capacity to enter into a binding contract
The information you provide is accurate, complete and up to date
You will use the website only for lawful purposes
We reserve the right to refuse service, cancel orders or restrict access to our website where we reasonably believe that these Terms of Service have been breached.
3. Products and Information
We make reasonable efforts to ensure that product descriptions, images, ingredients, prices, availability and other information on our website are accurate and up to date.
However, we do not guarantee that all product descriptions, images, colours, packaging, prices or other content will always be completely accurate, current or error-free.
Product images are for illustrative purposes only. The actual product may vary slightly due to packaging updates, screen settings, manufacturing changes or other factors.
You are responsible for reading the product information, ingredients, warnings, usage instructions and suitability details before purchasing or using any product.
4. Beauty, Skincare and Personal Care Products
BelleviaLab products are not intended to diagnose, treat, cure or prevent any disease or medical condition.
Information on our website is provided for general informational purposes only and should not be considered medical, dermatological or professional health advice.
Before using any skincare, cosmetic or personal care product, you should check the ingredients and perform a patch test where appropriate.
You should not use a product if you are allergic or sensitive to any of its ingredients.
If you have a medical condition, skin condition, allergy, are pregnant, breastfeeding, taking medication or undergoing treatment, you should consult a qualified healthcare professional before using any product.
If irritation, discomfort, allergic reaction or any adverse effect occurs, stop using the product immediately and seek medical advice if necessary.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products under these Terms of Service.
An order is only accepted once we confirm acceptance by email or dispatch the products, whichever occurs first.
We reserve the right to refuse, cancel or limit any order where:
The product is unavailable
There is an error in the price, description or availability
The payment is declined or cannot be verified
The order appears fraudulent, suspicious or abusive
The delivery address is incomplete, invalid or outside our service area
There has been a breach of these Terms of Service
We are required to do so by law
If we cancel an order after payment has been taken, we will issue a refund for the cancelled item or order.
6. Prices and Payment
All prices are shown in the currency displayed on our website at the time of purchase.
Prices may include or exclude VAT, taxes, duties or delivery costs depending on your location, the applicable law and the information shown at checkout.
Delivery charges, taxes and any applicable fees will be displayed before you complete your order, where required by law.
We may change prices at any time without prior notice, but changes will not affect orders already accepted.
Payment must be made using one of the payment methods available at checkout.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
7. Delivery
We will make reasonable efforts to deliver your order within the estimated delivery time shown at checkout or in your order confirmation.
Delivery times are estimates only and may be affected by factors outside our control, including customs, carrier delays, weather, strikes, public holidays, incorrect delivery information or force majeure events.
You are responsible for ensuring that the delivery address provided is accurate, complete and accessible.
If a parcel is returned to us because of an incorrect address, failed delivery attempt, refusal to accept delivery or failure to collect the parcel, we may charge additional delivery costs or deduct reasonable costs from any refund, where permitted by law.
Risk of loss or damage to the goods passes to you when you, or a third party indicated by you, takes physical possession of the goods.
8. Returns and Refunds
Returns, refunds, exchanges and withdrawal rights are governed by our Returns and Refunds Policy.
Nothing in these Terms of Service limits your mandatory consumer rights under applicable law, including your rights in relation to faulty, damaged, incorrect or non-conforming products.
To request a return or refund, please contact us at:
9. Consumer Right of Withdrawal
If you are a consumer located in the European Union, European Economic Area or another jurisdiction where similar consumer protection rules apply, you may have the right to withdraw from an online purchase within 14 days without giving any reason.
Certain products may be excluded from the right of withdrawal, including sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.
Further details are provided in our Returns and Refunds Policy.
10. Promotions, Discounts and Gift Cards
From time to time, BelleviaLab may offer promotions, discount codes, special offers or gift cards.
Promotions are subject to the specific terms displayed at the time of the offer.
Unless stated otherwise:
Discount codes cannot be exchanged for cash
Discount codes may be limited to one use per customer or order
Discount codes may not be combined with other promotions
Promotions may be withdrawn or changed at any time
Expired codes cannot be applied retrospectively
Promotions do not apply to previous purchases
We reserve the right to cancel or refuse promotions that are used fraudulently, mistakenly or in breach of the applicable terms.
11. Accounts
You may be able to create an account on our website.
You are responsible for maintaining the confidentiality of your login details and for all activity that occurs under your account.
You agree to notify us immediately if you suspect unauthorised access to your account.
We may suspend or close your account if we reasonably believe that:
You have breached these Terms of Service
Your account is being used fraudulently or unlawfully
Your account compromises the security of our website or other users
We are required to do so by law
12. Acceptable Use
You agree not to use our website or services to:
Violate any applicable law or regulation
Commit fraud or engage in misleading activity
Infringe the rights of BelleviaLab or any third party
Interfere with the operation, security or availability of our website
Upload or transmit viruses, malware or harmful code
Attempt to gain unauthorised access to our systems or accounts
Scrape, copy, harvest or extract data without authorisation
Use automated tools, bots or crawlers in a way that harms or overloads our website
Post or transmit abusive, defamatory, obscene, unlawful or harmful content
Resell products in breach of applicable law or any specific restrictions communicated by us
We may restrict, suspend or terminate access to our website where we reasonably believe there has been a breach of this section.
13. Intellectual Property
All content on the BelleviaLab website, including text, images, graphics, logos, product names, designs, videos, icons, layouts, software, trade marks and branding, is owned by or licensed to BelleviaLab.
You may use our website and content for personal, non-commercial purposes only.
You must not copy, reproduce, modify, distribute, publish, sell, license, exploit or create derivative works from any BelleviaLab content without our prior written permission.
The BelleviaLab name, logo and branding may not be used without our prior written consent.
14. User Content, Reviews and Submissions
If you submit reviews, comments, feedback, photos, suggestions or other content to BelleviaLab, you confirm that:
The content is accurate and lawful
You own or have the necessary rights to submit it
The content does not infringe any third-party rights
The content is not misleading, defamatory, abusive, obscene or unlawful
By submitting content, you grant BelleviaLab a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, adapt and distribute that content for purposes related to our business, including marketing, customer support, product improvement and website operation.
We may remove or refuse user content at our discretion where we believe it breaches these Terms of Service or applicable law.
15. Third-Party Links and Services
Our website may contain links to third-party websites, payment providers, delivery partners, social media platforms or other external services.
These third-party services are not controlled by BelleviaLab.
We are not responsible for the content, policies, security, availability or practices of third-party websites or services.
You should read the terms and privacy policies of any third-party services you use.
16. Privacy and Personal Data
Your personal data is processed in accordance with our Privacy Policy.
By using our website or services, you acknowledge that we may collect and process personal data as described in our Privacy Policy.
For privacy-related questions, contact us at:
17. Availability of the Website
We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted, secure or error-free access.
We may suspend, restrict, update, modify or discontinue all or part of the website at any time, including for maintenance, security, technical, legal or business reasons.
We are not liable for any loss or inconvenience caused by temporary unavailability of the website, except where liability cannot be excluded under applicable law.
18. Limitation of Liability
Nothing in these Terms of Service excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or breach of mandatory consumer rights.
To the fullest extent permitted by law, BelleviaLab will not be liable for:
Indirect, incidental or consequential losses
Loss of profit, revenue, business, goodwill or data
Losses caused by your misuse of products
Losses caused by inaccurate information provided by you
Delays or failures caused by events outside our reasonable control
Third-party services, websites, carriers or payment providers
Our liability for any claim relating to an order will not exceed the amount paid by you for the relevant product or order, except where a higher liability is required by applicable law.
19. Product Use and Customer Responsibility
You are responsible for using products safely and in accordance with all labels, warnings, instructions and applicable laws.
You must not use products:
After their expiry date
If the packaging is damaged or tampered with
In a way that contradicts product instructions
On irritated, broken or unsuitable skin, unless the product is specifically intended for such use
If you know or suspect that you are allergic or sensitive to any ingredient
BelleviaLab is not responsible for harm caused by misuse, improper storage, failure to follow instructions or use contrary to warnings, except where liability cannot be excluded by law.
20. Force Majeure
BelleviaLab will not be responsible for delays or failures caused by events outside our reasonable control.
Such events may include natural disasters, war, terrorism, civil unrest, pandemics, epidemics, strikes, labour disputes, transport disruptions, customs delays, supply chain interruptions, government actions, power failures, internet outages, cyber incidents or carrier delays.
21. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business, website, products, services, legal obligations or operational needs.
When we update these Terms, we will change the “Last updated” date at the top of this page.
The version of the Terms in force at the time you place an order will apply to that order.
Your continued use of our website after changes are posted means that you accept the updated Terms, unless otherwise required by law.
22. Severability
If any part of these Terms of Service is found to be invalid, unlawful or unenforceable, the remaining parts will continue to apply.
The invalid, unlawful or unenforceable provision will be interpreted or replaced in a way that most closely reflects its intended purpose, to the extent permitted by law.
23. No Waiver
If BelleviaLab does not immediately enforce any right or provision under these Terms of Service, this does not mean that we waive that right or provision.
Any waiver must be made in writing to be effective.
24. Governing Law and Jurisdiction
These Terms of Service are governed by the laws applicable to BelleviaLab’s place of establishment, unless mandatory consumer protection laws in your country of residence provide otherwise.
If you are a consumer in the European Union or European Economic Area, you may benefit from mandatory consumer protection rights in your country of residence.
Nothing in these Terms limits your right to rely on mandatory consumer protection laws or to bring a claim before a competent court where such right is granted by applicable law.
25. Contact Us
If you have any questions about these Terms of Service, your order, your rights or our products, please contact us at:
Email: support@bellevialab.com
Postal correspondence and returns address:
BelleviaLab
Poland
support@bellevialab.com
