Política de privacidade
Privacy Policy — BelleviaLab
Last updated: 12 June 2026
This Privacy Policy explains how BelleviaLab collects, uses, stores, shares and protects personal data when you visit our website, purchase our products, contact us, subscribe to our communications or otherwise interact with us.
This Privacy Policy is intended to comply with applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679, also known as the GDPR.
1. Who We Are
BelleviaLab is the data controller responsible for the personal data processed in connection with our website, products, customer service, orders, marketing communications and related business activities.
For questions about this Privacy Policy or how we process your personal data, you can contact us at:
Email: support@bellevialab.com
Postal correspondence and returns address:
BelleviaLab
Poland
support@bellevialab.com
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Identification details, such as your name and surname
Contact details, such as your email address, telephone number, billing address and delivery address
Order details, such as products purchased, order number, delivery status, returns and refunds
Payment-related information, such as payment method, payment confirmation and transaction details
Customer service information, such as messages, requests, complaints, reviews and support history
Account information, if you create an account, such as login credentials and account preferences
Marketing preferences, such as your consent to receive newsletters or promotional messages
Technical data, such as IP address, browser type, device information, operating system, time zone, website usage and cookie identifiers
Usage data, such as pages visited, products viewed, links clicked and interactions with our website
Legal and compliance information, where required to prevent fraud, comply with legal obligations or resolve disputes
We do not intentionally collect special categories of personal data, such as health data, biometric data, religious beliefs, political opinions or information about racial or ethnic origin, unless required by law or explicitly provided by you in a context where such processing is lawful.
3. How We Collect Personal Data
We collect personal data in the following ways:
Directly from you when you place an order, create an account, contact customer support, request a return, subscribe to marketing communications or submit information through our website
Automatically through cookies, analytics tools and similar technologies when you browse our website
From payment providers, delivery partners and technical service providers involved in processing your order
From fraud prevention, compliance or security tools where necessary to protect our business and customers
4. Why We Use Your Personal Data
We may use your personal data for the following purposes:
To process, confirm and deliver your orders
To process payments, refunds, returns and exchanges
To provide customer support and respond to your enquiries
To manage your account, if applicable
To send order confirmations, delivery updates and service-related messages
To send marketing communications, where permitted by law or where you have given consent
To personalise your website experience and improve our products, services and website
To analyse website performance, customer behaviour and business operations
To detect, prevent and investigate fraud, misuse, security incidents or unlawful activity
To comply with legal, tax, accounting, consumer protection and regulatory obligations
To establish, exercise or defend legal claims
5. Legal Bases for Processing
Under the GDPR, we rely on the following legal bases to process your personal data:
Performance of a contract, where processing is necessary to fulfil your order, deliver products, process payment, manage returns or provide customer service
Legal obligation, where processing is necessary to comply with tax, accounting, consumer protection, regulatory or legal requirements
Legitimate interests, where processing is necessary for business operations, fraud prevention, website security, service improvement, analytics or customer support, provided your rights and freedoms do not override those interests
Consent, where required for certain marketing communications, cookies or optional data processing activities
Legal claims, where processing is necessary to establish, exercise or defend legal rights
6. Marketing Communications
We may send you marketing communications if you have subscribed, given consent or where we are otherwise permitted by applicable law to do so.
You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or by contacting us at:
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, improve performance, analyse traffic, remember preferences and support marketing activities.
Cookies may include:
Strictly necessary cookies, which are required for the website to function
Analytics cookies, which help us understand how visitors use our website
Preference cookies, which remember your settings and choices
Marketing cookies, which may be used to deliver relevant advertising or measure campaign performance
Where required by law, we will ask for your consent before using non-essential cookies. You can manage or withdraw your cookie preferences through your browser settings or through any cookie preference tool available on our website.
8. Sharing Personal Data with Third Parties
We may share your personal data with trusted third parties where necessary for the purposes described in this Privacy Policy.
These third parties may include:
Payment processors
Delivery and logistics providers
E-commerce platform providers
Website hosting and IT service providers
Customer support tools
Email and marketing service providers
Analytics and advertising partners
Fraud prevention and security providers
Professional advisers, such as lawyers, accountants and auditors
Public authorities, regulators or courts, where required by law
We only share personal data where there is a valid legal basis and where appropriate safeguards are in place.
9. International Transfers
Some of our service providers may be located outside the European Union or European Economic Area.
Where personal data is transferred outside the EU or EEA, we will ensure that appropriate safeguards are used, such as:
An adequacy decision by the European Commission
Standard Contractual Clauses approved by the European Commission
Other lawful transfer mechanisms permitted under applicable data protection law
10. How Long We Keep Personal Data
We keep personal data only for as long as necessary for the purposes for which it was collected, including to fulfil orders, provide customer support, comply with legal obligations, resolve disputes and enforce agreements.
Typical retention periods may include:
Order and transaction data: retained for the period required by tax, accounting and consumer protection laws
Customer service records: retained for as long as necessary to handle enquiries, complaints, returns or disputes
Marketing data: retained until you unsubscribe, withdraw consent or the data is no longer required
Website analytics data: retained for a limited period according to our analytics settings
Legal and compliance records: retained for as long as necessary to comply with legal obligations or defend legal claims
When personal data is no longer required, we will delete, anonymise or securely restrict it.
11. How We Protect Personal Data
We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.
These measures may include:
Secure systems and access controls
Encryption or pseudonymisation where appropriate
Password protection and authentication measures
Restricted access to personal data
Monitoring for security risks
Internal procedures for handling data securely
Use of trusted service providers with appropriate data protection commitments
No method of transmission or storage is completely secure. However, we take reasonable steps to protect your personal data in accordance with applicable law.
12. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights in relation to your personal data:
The right to be informed about how your personal data is used
The right to access the personal data we hold about you
The right to request correction of inaccurate or incomplete personal data
The right to request deletion of your personal data
The right to request restriction of processing
The right to object to certain types of processing
The right to data portability
The right to withdraw consent at any time, where processing is based on consent
The right not to be subject to a decision based solely on automated processing, including profiling, where such decision produces legal or similarly significant effects
The right to lodge a complaint with a competent data protection authority
To exercise your rights, please contact us at:
We may ask you to verify your identity before responding to your request. We will respond within the time limits required by applicable law.
13. Automated Decision-Making and Profiling
BelleviaLab does not intentionally use your personal data for automated decision-making that produces legal effects or similarly significant effects on you.
We may use limited profiling or segmentation for marketing, analytics, fraud prevention or website personalisation, where permitted by law and subject to your rights.
14. Children’s Privacy
Our website and products are not intended for children under the age of 16.
We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us at:
If we become aware that we have collected personal data from a child without appropriate consent, we will take reasonable steps to delete it.
15. Your Right to Lodge a Complaint
If you are located in the European Union or European Economic Area and believe that we have processed your personal data unlawfully, you have the right to lodge a complaint with your local data protection authority.
You may also contact us first at:
We will try to resolve your concern appropriately.
16. Links to Third-Party Websites
Our website may contain links to third-party websites, platforms or services.
BelleviaLab is not responsible for the privacy practices, content or security of third-party websites. We recommend that you read the privacy policies of any third-party websites you visit.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or business operations.
When we update this policy, we will change the “Last updated” date at the top of this page. Where required by law, we may also notify you of significant changes.
18. Contact Us
If you have any questions, requests or concerns about this Privacy Policy or how BelleviaLab handles personal data, please contact us at:
Email: support@bellevialab.com
Postal correspondence and returns address:
BelleviaLab
Poland
support@bellevialab.com
