Política de frete
Shipping Policy — BelleviaLab
Last updated: 12 June 2026
This Shipping Policy explains how BelleviaLab processes, ships and delivers orders placed through our online store.
By placing an order with BelleviaLab, you agree to the terms set out in this Shipping Policy.
1. Order Processing
Orders are processed after payment has been successfully authorised and confirmed.
We aim to process orders as quickly as possible. Processing times may vary depending on product availability, order volume, public holidays, warehouse operations, payment verification or other operational factors.
Orders are usually processed on business days only. Business days do not include Saturdays, Sundays or public holidays.
If there is a delay in processing your order, we will make reasonable efforts to inform you using the contact details provided at checkout.
2. Shipping Destinations
BelleviaLab ships to selected countries and regions as made available at checkout.
Available shipping destinations may vary depending on:
Product type
Delivery address
Carrier availability
Customs or import restrictions
Local laws and regulations
Operational or logistical limitations
If we are unable to ship to your address after your order has been placed, we will contact you and, where applicable, issue a refund for the affected order or item.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout before you complete your purchase.
Shipping costs may vary depending on:
Delivery country or region
Order value
Package weight and size
Selected shipping method
Carrier fees
Taxes, duties or customs requirements, where applicable
Any shipping promotions, free shipping thresholds or discounted shipping offers are subject to the terms displayed at the time of purchase.
4. Delivery Times
Estimated delivery times are provided at checkout or in your order confirmation, where available.
Delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
Delivery may be affected by factors outside BelleviaLab’s control, including:
Carrier delays
Customs clearance
Incorrect or incomplete delivery information
Public holidays
Weather conditions
Strikes or transport disruption
High seasonal demand
Security checks
Force majeure events
BelleviaLab is not responsible for delays caused by carriers, customs authorities or events outside our reasonable control. However, we will make reasonable efforts to assist you where possible.
5. Order Tracking
Where tracking is available, you will receive tracking information by email after your order has been dispatched.
Tracking updates are provided by the carrier and may take time to appear after dispatch.
If your tracking information has not updated for several days, please contact us at:
Please include your order number and the email address used for the purchase.
6. Delivery Address
You are responsible for providing a complete, accurate and accessible delivery address at checkout.
Please check your delivery information carefully before placing your order.
BelleviaLab is not responsible for failed delivery, delay, loss or return of parcels caused by:
Incorrect address
Incomplete address
Missing apartment, unit or building number
Incorrect postcode
Unavailable recipient
Refusal to accept delivery
Failure to collect the parcel from a collection point
Carrier access restrictions
If an order is returned to BelleviaLab due to incorrect or incomplete delivery information, we may deduct reasonable shipping, return or handling costs from any refund, where permitted by law.
7. Failed Delivery and Uncollected Parcels
If a delivery attempt fails, the carrier may attempt redelivery, leave the parcel at a collection point or return the parcel to us.
It is your responsibility to follow carrier instructions and collect the parcel within the required timeframe.
If a parcel is returned to us because it was not collected, refused or could not be delivered, we may offer one of the following options:
Reshipment of the order, subject to additional shipping costs
Refund of the product price, less reasonable shipping, return and handling costs, where permitted by law
Cancellation of the order
Original shipping costs may not be refundable where delivery failed due to reasons within your control.
8. Customs, Duties and Import Taxes
For international orders, your order may be subject to customs duties, import taxes, VAT, brokerage fees or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
BelleviaLab is not responsible for customs delays, customs charges, import restrictions or refusal of entry by customs authorities.
You are responsible for ensuring that the products you order can be legally imported into your country.
If a parcel is refused, rejected by customs or returned due to unpaid duties, import restrictions or failure to provide required information, we may deduct reasonable shipping, return, customs or handling costs from any refund, where permitted by law.
9. Damaged Parcels
If your parcel arrives visibly damaged, please take photos of:
The outer packaging
The inner packaging
The product
The shipping label
Please contact us as soon as possible at:
Include your order number, a description of the issue and the relevant photos or videos.
We will review the case and offer an appropriate solution in accordance with your legal rights and our Returns and Refunds Policy.
10. Lost Parcels
If you believe your parcel has been lost, please contact us at:
Please include:
Full name
Order number
Email address used for the purchase
Delivery address
Tracking number, if available
We may contact the carrier to investigate the issue.
If the parcel is confirmed as lost and the loss was not caused by incorrect information or failure to collect the parcel, BelleviaLab may offer a replacement, reshipment, refund or another appropriate solution, subject to applicable law and carrier investigation.
11. Incorrect, Missing or Incomplete Orders
If you receive an incorrect item, missing item or incomplete order, please contact us as soon as possible at:
Please include:
Order number
Description of the issue
Photos of the products received
Photo of the packing slip or invoice, if available
Photo of the shipping label
Once we have reviewed the information, we will provide an appropriate solution, which may include sending the missing item, replacing the incorrect item, issuing a refund or offering another remedy available under applicable law.
12. Split Shipments
Orders containing multiple products may be shipped in separate parcels.
If your order is shipped in multiple parcels, you may receive separate tracking numbers and delivery dates.
You will not be charged additional shipping costs for split shipments unless clearly stated and agreed at checkout.
13. Pre-Orders and Out-of-Stock Items
If an order contains a pre-order item or an item temporarily out of stock, the estimated dispatch or delivery time may be longer.
Where applicable, estimated availability dates will be displayed on the product page, at checkout or in your order confirmation.
If a product becomes unavailable after your order is placed, we will contact you and may offer:
A replacement product
A later delivery date
Partial shipment of available items
Cancellation and refund for the unavailable item
14. Delivery Restrictions
Some products may be subject to shipping restrictions due to their nature, ingredients, packaging, destination country or applicable regulations.
BelleviaLab may refuse, cancel or limit orders where shipment is not possible, not lawful or commercially unreasonable.
If your order is cancelled because of a delivery restriction, we will issue a refund for the affected item or order.
15. Risk and Ownership
Risk of loss or damage to the products passes to you when you, or a third party indicated by you, takes physical possession of the products.
Ownership of the products passes to you once full payment has been received and the products have been dispatched, unless applicable law provides otherwise.
16. Changes to Shipping Information After Order Placement
If you need to change your delivery address after placing an order, please contact us immediately at:
We cannot guarantee that changes can be made once an order has been processed or dispatched.
If the order has already been dispatched, you may need to contact the carrier directly.
BelleviaLab is not responsible for failed delivery where the original information provided at checkout was incorrect or incomplete.
17. Force Majeure
BelleviaLab is not responsible for shipping delays, failed delivery or non-performance caused by events outside our reasonable control.
Such events may include:
Natural disasters
Extreme weather
War or civil unrest
Pandemics or epidemics
Government restrictions
Customs disruptions
Transport interruptions
Carrier failures
Strikes or labour disputes
Cyber incidents
Power outages
Supply chain disruption
Other events beyond our reasonable control
18. Returns and Refunds
If you wish to return a product, request a refund or exercise your right of withdrawal, please refer to our Returns and Refunds Policy.
For return requests, contact us at:
Returns should be sent to:
BelleviaLab
Poland
support@bellevialab.com
19. Contact Us
If you have any questions about shipping, delivery, tracking or your order, please contact us at:
Email: support@bellevialab.com
Postal correspondence and returns address:
BelleviaLab
Poland
support@bellevialab.com
